About
Sales professional with a focus in healthcare, experienced in managing complex accounts and delivering clear, compliant guidance in regulated environments. Proven in needs assessment and client education while supporting team performance and building client trust. Brings a growing focus on backend software engineering, including hands-on experience with Java, and Go (Golang).
Experience
Medicare Sales Agent
United Healthcare
Served as a Medicare Sales Agent conducting comprehensive needs assessments on inbound and outbound calls to identify coverage gaps and recommend appropriate Medicare, Medicaid, and supplemental plans. Provided clear guidance on plan benefits, eligibility, and enrollment to help members make informed decisions, while accurately documenting interactions and maintaining compliance using Salesforce CRM and related systems.
August 2024 - December 2025
Patient Service Representative
Quantum Health
Served as a Patient Service Representative handling member and provider inquiries related to benefits, prior authorizations, billing, and claims across multiple networks. Managed multiple cases simultaneously using proprietary systems and resolved complex claim issues by reviewing EOBs, tracking claim status, coordinating with relevant parties, and providing clear follow-up.
May 2024 - August 2024
Retail Associate Manager
T-Mobile
Served as a Retail Associate Manager overseeing complex customer accounts with no financial loss or misinformation through accurate problem assessment and attention to detail. Led the store in sales by effectively educating customers and positioning product value, while supervising and coaching a small team of sales associates to improve performance and confidence.
October 2022 - May 2024
Line Cook
The Backstretch
Worked as a line cook in a fast-paced, small kitchen, preparing a variety of dishes with consistent quality while managing time effectively. Contributed to a high-performing team recognized with multiple Delaware City Reader’s Choice Awards through strong communication, urgency, and coordination during service.
March 2021 - August 2022
Skills
Consultative selling
Value positioning
Objection handling
Accurate account management
Salesforce CRM
Case-management systems
Multi-system navigation
Numeric based clear decision-making
High-urgency execution
Adaptability
Strong programmatic problem solving
Golang
TypeScript
Java
Parsing and transforming data formats
Coaching and development
Workflow coordination